Política de envíos y devoluciones

Last updated: 20 August 2026

We deliver orders to the delivery address provided during checkout.

Available delivery methods, estimated delivery times, and delivery costs may vary depending on the product, destination, and shipping provider.

The applicable delivery cost and estimated delivery timeframe will be displayed during checkout before you place your order.

ArtMyPlace products are produced after an order is placed. Production time is therefore included in the overall estimated delivery timeframe.

Delivery dates are estimates and may be affected by production delays, shipping providers, customs procedures, public holidays, or other circumstances outside our reasonable control.

Once your order has been shipped, we will provide tracking information by email where tracking is available from the shipping provider.

Please ensure that your delivery address and contact information are accurate and complete before placing your order.

If you notice an error after placing an order, please contact us as soon as possible at support@artmyplace.com. We cannot guarantee that delivery information can be changed once production or shipping has started.

ArtMyPlace is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

For international deliveries, customs duties, import taxes, or other charges imposed by local authorities may apply

Unless stated otherwise during checkout, these charges are the responsibility of the customer.

Customs procedures may also affect the estimated delivery timeframe.

If your artwork arrives damaged, has a production defect, or you receive an incorrect product, please contact us at support@artmyplace.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and photos showing the product and, where relevant, its packaging.

We will review the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable consumer law.

Please do not return the product before contacting us and receiving return instructions.

If your order does not arrive within the expected delivery timeframe, please contact us at support@artmyplace.com.

We will investigate the shipment with the delivery provider and, where appropriate, arrange a replacement or refund.

Our physical artworks are produced specifically after an order is placed, and production may begin shortly after payment.

If you wish to cancel your order, please contact us immediately at support@artmyplace.com.

If production has not yet started, we may be able to cancel the order and issue a full refund.

Once production of a customized or made-to-order artwork has started, cancellation may no longer be possible.

ArtMyPlace physical artworks may be made specifically for you based on the artwork, size, format, and other options selected when placing your order.

Where a product is made to your specifications or is clearly personalized, the statutory right of withdrawal may not apply, as permitted by applicable consumer law.

This does not affect your legal rights if your order is damaged, defective, incorrect, or otherwise does not conform to your order.

Where a statutory right of withdrawal applies, ArtMyPlace will respect that right in accordance with applicable law.

Where a refund is approved, it will be issued to the original payment method unless otherwise agreed or required by law.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

The appearance of a physical artwork may differ slightly from its digital preview.

Colors, details, texture, and overall appearance may vary due to screen settings, printing technology, materials, artwork size, and the characteristics of the production process.

Reasonable differences of this nature are not considered defects.

ArtMyPlace is operated by:

If you have any questions about delivery, cancellations, returns, damaged products, or refunds, please contact us at support@artmyplace.com